# Company | Industry Resources

> Much of this important information is locked in siloed systems within the technology stack.  
> That information is fragmented,  
> comes in many different formats, and is nearly impossible to correlate, rendering it not as useful as it could be.

[Read More →](http://www.kmworld.com/WhitePapers/BestPractices/Knowledge-Management-for-Customer-Experience-July-August-2014_4616.aspx)

> CIOs can reduce customer support costs by 25% or more  
> when a proper KM discipline is in place.

[Read More →](https://www.gartner.com/doc/2677716/knowledge-management-transform-crm-customer)

> Unresolved customer  
> concerns can lead to less business and customer loss in 63% of cases.

[Read More →](http://www.slideshare.net/InspiredbyCG/are-two-calls-too-many-in-the-eyes-of-the-customer-financial-institution-customer-complaint-management-carlisle-gallagher-consulting-group)

> Knowledge Management Is Becoming The Jewel In The Customer Service Crown.

[Read More →](http://blogs.forrester.com/kate_leggett/13-01-14-forresters_top_15_trends_for_customer_service_in_2013)

> To improve the customer experience,  
> it is critical for organizations to address these problems through an accurate, accessible  
> and easy-to-maintain knowledge base.

[Read More →](http://www.accenture.com/SiteCollectionDocuments/Accenture-Optimizing-Customer-Service-Knowledge-Management.pdf)

> Improved communication and  
> collaboration through social technologies could  
> raise the productivity of interaction workers by 20 to 25 percent

[Read More →](http://www.mckinsey.com/insights/high_tech_telecoms_internet/the_social_economy)