Company
Gartner-Knowledge Management
Gartner Resources on Knowledge Management.
Gartner - Knowledge Management
Knowledge Management World
Industry publication on Knowledge Management.
Forrester-Knowledge Management
Forrester Resources on Knowledge Management.
Forrester - Knowledge Management
Esteban Kolsky
Analyst on Customer Service and Knowledge Management
Forrester-Kate Legett
Forrester Analyst on Customer Relationship Management and Customer Service Strategies.